NHS 111 hotline staff member commits suicide AT WORK at sepsis bungle trust

EXCLUSIVE: Emma Alsopp was found hanged in a toilet during 12hr shift.

Stressed ... Emma was found dead

AN NHS 111 adviser has killed herself in a call centre while working for the same trust that missed chances to save year-old sepsis tot William Mead.

Emma Alsopp, 22, was found hanged in a toilet during a break in a 12-hour shift. News of her suicide comes days after the NHS said staff at the 111 service run by South Western Ambulance Service NHS Foundation Trust (SWASFT) failed to identify one-year-old William’s life-threatening problems.

Crisis ... call centre in Exeter

 Emma, said to be under pressure from the volume and type of calls, worked at the hotline’s West Hub office in Exeter, Devon.

She was found dead by colleagues after failing to return to her desk during the last of a run of four 12-hour night shifts. Her distraught family were trying to work out why she took her life.

Puzzled...Mum Tracey

 Dad Christopher, 46, of Exeter, said: “She said it could be stressful and some of the people who rang 111 should have rung 999 with the stuff she said was coming through. She was found dead by colleagues after failing to return to her desk during the last of a run of four 12-hour night shifts.

Baby William

 Her distraught family were trying to work out why she took her life.Dad Christopher, 46, of Exeter, said: “She said it could be stressful and some of the people who rang 111 should have rung 999 with the stuff she said was coming through.


She was found dead by colleagues after failing to return to her desk during the last of a run of four 12-hour night shifts. Her distraught family were trying to work out why she took her life.

Dad Christopher, 46, of Exeter, said: “She said it could be stressful and some of the people who rang 111 should have rung 999 with the stuff she said was coming through.

The centre is the sister office to the one in Dorset responsible for failing baby William.
He was let down despite a report linking the deaths of three other children to the 111 line.